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Customer Support & Contact Information
At Piyush Enterprises, customer satisfaction is at the heart of everything we do. We believe that clear communication, transparency, and reliable support are essential for delivering a great experience—especially when it comes to customized and personalized products. Whether you have a question before placing an order, need help during the customization process, or require assistance after delivery, our team is always here to help.
Get in Touch
If you need support related to products, orders, customization requests, shipping, or general inquiries, please feel free to contact us using the details below. We aim to respond to all messages as quickly and efficiently as possible.
Business Name:
Piyush Enterprises
Owner / Authorized Representative:
Bijoy Mandal
Registered & Communication Address:
B-598, Vasant Kunj Enclave,
South West Delhi – 110070,
India
Contact Number:
📞 +91 8383080639
Email Address:
📧 Piyushenterprises.care@gmail.com
Business Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)
We typically respond to emails and messages within 24–48 business hours. During peak seasons or promotional periods, response times may be slightly longer, but every inquiry is handled with care.
How We Can Help You
We encourage customers to contact us for any of the following reasons:
- Questions about customized products or gift options
- Assistance with placing an order
- Image uploads and personalization guidelines
- Order status, shipping updates, or delivery concerns
- Modifications or corrections before production begins
- Bulk, corporate, or special occasion orders
- Feedback, suggestions, or service-related concerns
Providing clear and accurate information helps us assist you faster. If your query is related to an existing order, please include your order number in your message.
Customer Support for Customized Orders
Since all Piyush Enterprises products are made-to-order, communication plays a vital role in ensuring the final product meets your expectations. Our support team works closely with our design and production departments to address customer requests and clarify customization details when needed.
Please note that once an order enters the production stage, changes may not be possible. We strongly recommend reviewing all uploaded images, text, and customization instructions carefully before confirming your order. If you notice an issue immediately after placing an order, contact us as soon as possible so we can assist before production begins.
Frequently Asked Questions (FAQ)
Are all products customized?
Yes. All products offered by Piyush Enterprises are personalized and created based on the information, images, and instructions provided by the customer at the time of ordering.
Can I modify my order after placing it?
Order modifications are only possible if the request is made before the production process begins. Once production has started, changes cannot be guaranteed.
How can I upload images for my order?
Images can be uploaded directly on the product page during checkout. Please ensure that your images meet our quality guidelines to achieve the best final result.
Do you accept bulk or corporate orders?
Yes, we accept bulk and corporate gifting orders. Please contact us via email with your requirements, and our team will get back to you with customized pricing and timelines.
What payment methods are accepted?
Available payment options are displayed at checkout. Payment methods may vary depending on location and order value.
How do I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS, allowing you to monitor delivery status in real time.
Response Time & Communication Policy
We value respectful and effective communication. All customer inquiries are handled during business hours, and we strive to respond promptly. Piyush Enterprises reserves the right to prioritize messages based on urgency, order status, and complexity of the request.
Abusive, misleading, or inappropriate communication may result in delayed responses or refusal of service, in accordance with our Terms of Service.
Visit or Write to Us
While Piyush Enterprises operates primarily as an online business, our registered address is provided for official communication and correspondence purposes.
Address:
B-598, Vasant Kunj Enclave,
South West Delhi – 110070,
India
For legal notices or formal correspondence, please contact us via email before sending any physical mail.
Your Feedback Matters
We are constantly working to improve our products and services. Your feedback helps us grow and serve you better. If you have suggestions, ideas, or comments about your experience with Piyush Enterprises, we would love to hear from you.
Thank you for choosing Piyush Enterprises. We look forward to helping you create meaningful, personalized products that celebrate your memories and special moments.